FREQUENTLY ASKED QUESTIONS
ORDERS & PAYMENTS
The item I ordered is out of stock. Why is it on the website?
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How do I place an order?
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Can I make Changes to my cart?
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Can I place an order on the phone?
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How can I cancel my order?
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How do I make changes to my order?
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I have received a faulty item. What should I do?
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I have received the wrong item. What should I do?
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I have received a damaged item. What should I do?
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An item is missing from my order. What should I do?
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How can I pay for my order?
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I have a payment problem on my order. What should I do?
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How can I use a coupon code?
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Why isn’t my promo code working?
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What is a promo code and how do I get one?
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Why am I having problems accessing the checkout page?
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I previously ordered a product on TBJ, but can no longer find the product on the website. What happened?
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How do I pay for my products during the virtual call?
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Can I order products online and pick them up in store?
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SHIPPING
How will I know when my order has shipped?
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Will I receive a tracking number for my order?
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What do I do if I have not received my order?
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What delivery options do you offer?
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How long will it take for my order to be delivered?
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What happens if I am not home to accept my delivery?
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Can I use freight forwarding to ship my package?
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returns & refunds
What is your return policy?
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Can I return a product if I no longer want it?
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What happens once my item is returned?
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When will I receive my refund?
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I used PayPal to make my purchase, and have since returned an item, why haven't I been refunded?
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I used PayPal to make my purchase, and have since canceled my order, why haven't I been refunded?
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I didn’t receive a full refund on my return. Why?
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booking services
I see I can book services at TBJ online. How does this work?
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I see that I can book an online virtual product consultation call online. How does this work?
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How do I connect to Zoom for the virtual call?
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What happens if I don’t attend my scheduled virtual consultation via Zoom?
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general questions
Where can I find your Terms and Conditions?
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What is your Privacy Policy?
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Access to information.
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About exclusions.
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